You can manage these options from:

Theme Options > Email Management > Emails Settings

These settings control the sender identity used by WPResidence when the theme sends emails.

What these 2 fields control

Emails will be sent from name? controls the sender name that users see in their inbox.

Emails will be sent from email controls the actual sender email address used by the theme.

Example:

• From Name: WPResidence, Support Team, Sales Team, or your company name
• From Email: info@yourdomain.com, office@yourdomain.com, or another real mailbox on your domain

Why this is important

Theme emails use the same email sending function as regular WordPress emails.

This means that if the server cannot send normal WordPress emails, theme emails will not work correctly either.

The sender email is especially important because many hosting providers will reject emails sent from an address that does not exist on the server or is not accepted by the mail configuration.

The default sender email is often something like noreply@yourdomain.com. On some servers, this will work only if that mailbox actually exists or is accepted by the hosting mail server. :contentReference[oaicite:1]{index=1}

Best practice for the sender email

Use a real email address from your own domain as the sender email.

Good examples are:

• info@yourdomain.com
• office@yourdomain.com
• support@yourdomain.com

This is safer than leaving a generic noreply address that may not be recognized by the server.

How to change the sender name

1. Go to Theme Options > Email Management > Emails Settings.
2. Find the field Emails will be sent from name?
3. Replace the default value, such as noreply, with the name you want users to see.
4. Click Save Changes.

You can use your brand name, company name, or team name here.

Examples:

• WPResidence
• Your Company Name
• Sales Department
• Support Team

How to change the sender email

1. Go to Theme Options > Email Management > Emails Settings.
2. Find the field Emails will be sent from email.
3. Replace the default address with a valid email address from your domain.
4. Click Save Changes.

Example:

info@yourdomain.com

If left blank, the theme may try to use a default address like noreply@yourdomain.com, but this is not always accepted by the server. :contentReference[oaicite:2]{index=2}

How to test if the sender email is correct

Before testing theme forms, first check if your website can send standard WordPress emails.

The recommended tests are:

• Password recovery email from the WordPress login page
• New user account email sent from wp-admin

If those emails are not received, the problem is usually not theme-specific. It usually means the server mail function is not working correctly, the sender email is not accepted, or SMTP is required. :contentReference[oaicite:3]{index=3}

If emails still do not arrive

If changing the sender email is not enough, the next step is to check the server email setup.

You should ask your hosting provider to verify:

• whether the PHP mail function is enabled
• whether outgoing email is allowed on the server
• whether the sender email address is valid and accepted
• whether SMTP is required instead of the default mail function
• whether any firewall, spam rule, or server restriction is blocking delivery

Some hosting providers require an SMTP plugin for reliable sending. An SMTP plugin can also provide an email log, which makes troubleshooting easier. :contentReference[oaicite:5]{index=5}

Final recommendation

For the best results:

• use a real mailbox from your own domain as the sender email
• use a clear brand or team name as the sender name
• test standard WordPress emails first
• configure SMTP if your hosting provider requires it

Once standard WordPress email sending works correctly and the sender email is accepted by the server, WPResidence theme emails should work much more reliably. :contentReference[oaicite:6]{index=6}