Demo import should work smoothly via wp-admin as explained in our official guide:

👉 1-Click Demo Import Help

👉  Server requirements

❗ If Demo Import Fails

If you cannot import the theme from wp-admin, or if the demo import fails or gets stuck, check that your current hosting environment meets the minimum server requirements:

✅ Recommended PHP Configuration Limits

• max_execution_time 600
• memory_limit 128M
• post_max_size 64M
• upload_max_filesize 64M

💡 Contact your hosting provider and ask them to increase these values to the recommended limits or as high as possible.

How to Check Your Current PHP Limits

You can quickly verify your active PHP configuration directly from your WordPress dashboard using the Site Health tool (no plugin needed):

✅ Steps:

• Go to your WordPress Dashboard
• Navigate to Tools > Site Health
• Click the “Info” tab at the top
• Expand the “Server” section

Here you’ll find important details like:

• PHP version
• memory_limit
• max_execution_time
• post_max_size
• upload_max_filesize

⚠️ Even if you try increasing these values via wp-config.php or .htaccess, they might not apply if the server has hard limits. If the limits remain low, your hosting provider must adjust them manually.

Some shared hosting environments restrict these values for performance reasons — always check with your host if you’re unsure or need assistance updating them.

LiteSpeed Cache Plugin Can Break the Demo Import

If your hosting provider (like Hostinger) automatically installs the LiteSpeed Cache plugin, it’s critical to disable all caching and optimization features before starting demo import.

Caching can cause:

• Missing images or content
• Broken demo functionality
• Page builder or widget issues

Before demo import:

• Go to LiteSpeed Cache > Settings
• In each tab (General, Cache, Page Optimization, etc.), turn OFF all settings
• Save changes after each tab

After theme import (if LiteSpeed was active):

• Disable all settings in LiteSpeed
• Purge all caches
• Clear your browser cache or open the site in an incognito window
• Re-import if necessary

💡 During development, we recommend deactivating the LiteSpeed plugin entirely to avoid frontend JavaScript errors that can break register/login forms or other features.

Help to see how to disable the Litespeed cache plugin settings is here  https://help.wpresidence.net/article/how-to-disable-litespeed-cache-options-to-verify-correctly-the-theme-functionality/

Demo Import Not Working Properly (403 Errors, Blank Pages, Elementor Issues)

If you experience a situation where demo import did not complete successfully due to a 403 Forbidden error when clicking “Start Import.” Eventually it worked, but pages built with Elementor were blank or empty.

Root Cause

• The server did not have “Containers” enabled for Elementor.
• Without containers, Elementor’s layout structure breaks, especially for newer templates like Portland.
• As a result:
  • The homepage and key pages appeared empty.
  • Import only partially succeeded.

Step-by-Step Fix

1. Enable Containers in Elementor

Containers are required for all modern Elementor-based demos.

To activate:

• Go to Elementor → Settings → Features
• Find “Container”
• Set it to Active
• Click Save Changes

Reset the Installation

If demo was imported before enabling containers:

• Use a plugin like WP Reset to reset the site
• Re-activate the theme license
• Re-run the demo import

📩 Need Help?

If you’re still having trouble:

• Open a ticket in our client support system:
  👉 http://support.wpestate.org/
• Include your site URL and tempory wp-admin login.
• Please check server settings with your host first, as import issues are often related to hosting configuration.