If you use a multi-language plugin, you must make sure pins.txt name is re-named according to below instructions.
2. Go via FTP to wpcontent/themes/wpresidence/pins.txt
3. Rename pins.txt to pins-en.txt for English
4. Create new pins.txt files for each language you have. Like pins-de.txt (German) where de is replaced with language code, and so on.
Change file permissions to be writable (755)