If you don’t receive emails in your INBOX or SPAM folder, it means your server is not sending emails or the email is not receiving. To advise which is it, we recommend to test these settings
Test the email address first
- Test emails with a general email address, such as gmail address to see if the email receiving is the problem. If that is the problem, you’d have to check the MX records (hosting can help with these details as it’s a server email setup issue).
Server Email settings – what to check:
If emails are not sent to a gmail address either, check server email configuration
- 1. On some hostings, the sender email must be a real email address for server to send emails Our theme uses firstname.lastname@example.org as a default Sender email address. Please register this email with your hosting.
- 2. On some servers, like Blue Host, they demand out-going email server port is set from 465 to 587. This can be done with a plugin called Post SMTP Setup –https://wordpress.org/plugins/post-smtp/
- 3. Complete the setup wizard from the plugin with your hosting smtp details and your email address / password created with blue host and test with port 587.
Post SMTP Plugin can show an email log with details for each email that is not sent, which can help you find the solution easier with your hosting
Recommendations for Blue Host clients:
- a. Try the Post SMTP plugin setup with SMTP email@example.com + set firstname.lastname@example.org as general settings email
- b. Try Post SMTP plugin setup with SMTP email@example.com + port 587
- c. TryPost SMTP plugin setup with authentification PLAIN or LOGIN (for a client it worked with PLAIN first, then he had to switch to LOGIN).
- d. Confirm with Blue Host the correct SMTP settings as well just in case your server needs extra setup.
Recommendations for Host Gator clients:
- If setting up the WP email sender to another email than firstname.lastname@example.org does not work, you can setup the General Settings Email Address the same as the Domain.
- Then use POSTMAN plugin to setup the STMP using login authentification with the same email + password as you set in General Settings.